Albergo San Martino & Depandance

What a find! This hotel was everything that is great about Italian hospitality - Italian charm, beautiful breakfast and relaxed and honest care for their customers. We travelled with our two children - our 3 year old had his own bed and when we arrived, we pushed the chair up against the bed so he would not fall out in the night. We were totally happy to do this but after the room had been serviced the next day, we arrived back at the room to see that the team had put a bed guard up on the bed - it was such a thoughtful and caring action and just shows how much they think about their guests. Their location within the city walls is beautiful and the hotel itself was quiet and a little oasis. The staff were so helpful and also arranged a taxi to Pisa airport for us - we will definitely be back and would recommend this gem to anyone!

Having stayed overnight at 4 different hotels in Tuscany, this hotel definitely stood out as the most welcoming of them all. The staff were incredibly friendly and attentive, really offering a very personalised service. We felt very well looked after. The hotel itself is beautifully decorated and really clean, and breakfast was delicious. We stayed in a stunning superior room with painted murals on the wall and jacuzzi bath in the very modern and well equipped bathroom. The hotel is located down a rather unassuming street, but it is very close to the centre of Lucca, about 9 mins walk to Piazza Dell'Anfiteatro. We would definitely recommend this hotel to others.

This is a charming, old-school hotel that's been recently renovated. It reminded me of hotel descriptions in travel books written in the 1930s and 40s. But this hotel is not worn! Everything was fresh and lovely. Our bathroom was huge, had a stylish and very usable walk-in shower as well as a giant whirlpool tub, which we didn't use. Staff was so helpful and friendly. The included breakfast had a wide variety of items, from cereal, eggs and fruit to cheese and cold cuts. Excellent coffee with espresso and cappuccino made to order.

The first warm welcome from Fabrizio who owns the hotel, giving me a cup of coffee and getting my room ready within 15 minutes even though I had arrived at 11.30am told me what a nice place this was going to be. My room was warm and comfortable with a spacious, very clean bathroom and lovely hot shower. A kettle was provided on request as I like my early morning cup of tea, along with some cold milk to go in my mini fridge. Nico who works in the afternoons until reception shuts at 8pm was so helpful and friendly, suggesting a restaurant for supper as the one I had chosen was full. Breakfast in the mornings was an excellent buffet with coffee to order, fresh orange juice and the usual array of goodies. A very good start to many hours of wandering around the city. I would absolutely recommend the hotel, it's in a great location and I can't think of anything more I might have needed during my stay in Lucca. Thank you all and I hope to visit again one day.

We had an amazing experience at Albergo San Martino! The staff were incredibly friendly and went above and beyond to make us feel welcome. The location was perfect – very convenient and close to everything we needed. The rooms had a unique, bohemian charm to them (La Dogana&Nuccia), offering a cozy and special atmosphere that made our stay even more memorable. The breakfast was exceptional, just like the pictures, with a great variety of fresh and delicious options. We couldn’t have asked for a better place to stay – highly recommend this hotel for anyone looking for a comfortable and charming getaway!